purelyvault Terms of Service

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Welcome to purelyvault. The following Terms of Service ("Terms") set out the rules that apply when you visit, browse, or make a purchase through purelyvault's website, mobile platform, product offerings, and customer support channels. Your use of our platform or placement of an order signifies that you accept these Terms as binding upon you.

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1. Acceptance of Terms

By visiting, browsing, or otherwise using any service offered by purelyvault, you confirm that you have reviewed these Terms, that you understand them, and that you consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To complete a purchase on this website, you must be at least 18 years of age or have reached the age of legal majority where you reside.
• Prohibited Conduct: You commit to using our platform only for lawful, personal, non-commercial purposes. The following actions are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Trying to breach site security, data systems, or other users' accounts;
  • Reselling purelyvault products for commercial profit without our explicit written consent.
• Account Security: You bear responsibility for safeguarding your account login details and for every activity that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present correct product images, specifications, nutritional details, allergen advisories, and prices. Even so, typographical mistakes or inventory discrepancies can arise on occasion.
• Price & Order Corrections: Should a clear pricing or typographical mistake come to light, purelyvault may correct it and revise or cancel any impacted orders prior to shipment, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for informational purposes; customers with serious allergies should carefully examine the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payment transactions are protected with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. The full payment amount must be settled before an order is dispatched.
• Order Modifications & Cancellations: Any request to cancel or change an order must reach us within 1 hour of the order being placed by emailing [email protected]. After an order has moved into dispatch processing, it can no longer be canceled or altered.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on purelyvault's platform — including written content, graphic designs, logos, software, product branding, and trade names — belongs exclusively to purelyvault and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing such material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, purelyvault will not be responsible for indirect, incidental, special, or consequential losses stemming from your use of our platform, products, or services. The maximum total liability we bear for any claim connected to a transaction will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to purelyvault's support team so that an informal resolution can be attempted.

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9. Changes to These Terms

purelyvault may revise or replace these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelyvault
• Customer Support Email: [email protected]
• Customer Support Phone: 17867206411
• Physical Business Address: 585 E 41 ST, Hialeah, FL 33013, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST